Google Business Profile

Let's check we've got you right

Everything below is what we found about your shop. Read it through and flag anything that's wrong.

Before you start

Anything you don't flag, we'll take as correct and publish it to your Google profile. There's nothing to tick or confirm: if a line is right, leave it alone. Use Not right on anything that isn't, and tell us what it should say.

Your details

Taken from your GBP and oilchangerohnertpark.com.

Mobil 1 Lube ExpressYour GBP

1481 Southwest Blvd, Rohnert Park, CA 94928Your GBP

oilchangerohnertpark.comYour GBP

(707) 285-3000Your GBP

Opening hours

MondayTuesdayWednesdayThursdayFridaySaturdaySundayTap a time to change it.

Your website and your GBP

The work you do

Everything on your Services page, plus smog checks, which your customers mention in their reviews but your website doesn't list. Mark anything you don't actually do, or that needs correcting.

Anything we've missed? Work you do that isn't listed above

What we've deliberately left off

The first one you told us yourself. For the rest, we couldn't tell from your website whether you do them, so we left them off rather than claim something untrue. Mark any you actually do.

Tires. Your tire machines moved to My Mechanic, so tires stay off this profileWhat you told us when you signed up

What we'd say about you

These go on your profile as claims about your business, so they have to be exactly right. Flag anything that's wrong or that you'd word differently.

ASE Certified mechanics on siteYour homepage

No appointment needed, open seven days a weekYour homepage

The full line of Mobil 1 oils, from conventional to syntheticYour Location page

Veteran-ownedYour GBP

25 years on this site, 20 of them under your ownershipWhat you told us when you signed up

Online appointment requests answered within the hourYour appointment page

Things we'd add to your profile

You offer these on your website, but your Google profile doesn't mention them. We'd add them unless you say otherwise.

Fleet accounts, with one statement a monthYour Fleet page

Online appointment requests, for people who'd rather book than drop inYour appointment page

What do you want more of?

Pick up to three. These lead your profile, and everything else sits behind them.

Something else? If what you want most isn't in that list, put it here

Any work you'd rather not get calls about?

Not work you refuse, just the jobs you'd rather send to My Mechanic. These two are what you told us when you signed up. Tell us if either is wrong.

Anything missing from that list? Or anything on it that should come off

A few things only you can tell us

These go on your profile as facts, so we'd rather hear them from you than guess.

Brake work: here, or at My Mechanic? Your Services page lists brake pads, shoes and wheel bearings, and a few of your reviews mention brake jobs here. You also told us repair work belongs at My Mechanic. Which should this profile say?

Which smog checks do you do? Your customers mention smog checks in their reviews, but your website doesn't list them. Tell us what you're licensed for so we describe it right.

How should we describe the Mobil 1 name? You told us you use the Mobil 1 name without being a franchise. We'll never suggest Mobil 1 runs the shop, so tell us how you'd like it put.

Which languages can your team take care of a customer in? Your profile says language assistance is available but doesn't say which.

May we put a tracking number on your Google profile? Calls from your website are already tracked, so we can show you where they came from. Calls from your Google profile aren't, which means the one place we're about to do the most work is the one we can't measure. It rings your shop exactly as it does now, and your real number stays on the listing too.

Can we use the photos you already have? We'd rather use your own shop and your own cars than shoot anything new. Tell us if any of the photos on your profile are off limits.

Is anyone else taking care of your Google profile or your social media? We only ask so we don't post over the top of anyone.

Questions your customers ask

These are the questions people actually ask before they come in, and the ones Google now answers on your behalf. Answer what you can, skip what you can't.

Your Google reviews*

You're on 4.7 from 371 reviews. How should replies be handled from here?

We reply to everythingEvery review answered within 3 days. Nothing negative argued in public: a bad one gets a thank you, an apology and an ask to call the shop. We reply to everything, you approve the low onesYou see anything 3 stars or below before it goes out. If we haven't heard back in five days we post the safe version, and you can change it after. We take the good ones, you take the bad onesWe reply to 4 and 5 stars. Anything lower is yours to answer and we don't draft it. You reply to everythingWe don't touch your reviews at all.

How should we sound? This shapes your replies and your posts. Pick as many as fit.

Anything we should never say? Words you'd hate to see, or whether we can name a staff member

Your posts*

We publish five a month, so we need plenty to draw on. These are all switched on - everything we'd write about, taken from the work you do. Tap any you'd rather we left alone.

Nothing will be posted to your Google profile. No monthly posts, no seasonal updates, nothing. Your profile will show whatever is on it today and it will not change. Posting is part of what you're paying for, so only turn it off if you're sure.

Anything else

Anything at all you want us to know before we build your profile.

Who filled this in? So we know who to come back to

Would you rather just tell us? Anything you'd sooner say than type into a box. It comes straight to Joseph, and it is the quickest way to get something changed.

We've got your answers. Nothing here is final: change anything you like and send it again, and we'll work from the most recent version.